Terms and Conditions

About Us

Skins Cafe is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Skins Cafe cannot accept liability for any consequential or incidental damages or for any other indirect, special or punitive damages that arise out of or are related to the purchase or use of any our products.

The information contained in this website is for general information purposes only. The information is provided by Skins Cafe and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Skins Cafe. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Skins Cafe takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Making a Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

The best way to buy is online using your credit card. Our payment system is 100% secure but just in case we can also take credit card payments over the phone or you can send us a cheque.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Delivery Schedule

We quote a flat shipping rate based on UK orders of £8.95 + VAT. We will normally process and despatch your order within 5 working days giving you an estimated delivery time of 5-10 working days. Occasionally some items may be out of stock and will requiring ordering from our supplier. If a delay is expected we will contact you and give you the option to either proceed with the order or cancel it.

If you require shipment to a destination outside of the UK please call us.

Credit Card Security

All online transactions are processed using SagePay. SagePay exceed industry security standards and requirements for online transaction processing.

Returns Policy

Goods may be returned within 14 days for a full refund less a £5 re-stocking charge and the delivery cost if they meet the following criteria.

1) They are unused and in resalable condition. The removing of tags signifies that the item has been used.
2) They are returned undamaged in their original manufacturer packaging (if appropriate). We reserve the right to charge for the replacement of damaged packaging.
3) You contact us by phone or email notifying us that an item is to be returned

You are responsible for returning the item therefore purchase adequate insurance that covers the cost of the item along with recorded delivery. Skins Cafe takes no responsibility for any items that are not packaged suitably and are damaged in transit. Please allow up to 28 days for your refund to be processed and cleared.

For faulty items please contact us prior to returning so we can confirm the fault. It is important that you check the item prior to signing for it to confirm there is no damage to it. Damaged items should not be signed for. Please contact us within 24 hours of receiving any damaged items.